10 Commandments of Confrontation

In John Maxwell's book, Developing the Leader Within You, he gives 10 principles to help when we have to confront a person about his/her actions, attitude, etc.  For those of us who run from confrontation, as most people do, he suggests thinking in terms of clarity, instead of confronting; ie, clarify the issue instead of confronting the person.
1.  Do it privately, not publicly.
2.  Do it as soon as possible; that is more natural than waiting a long time.
3.  Speak to one issue at a time.  Don't overload a person with a long list of issues.
4.  Once you've made a point, don't keep repeating it.
5.  Deal only with actions the person can change.  If you ask the person to do something he/she is unable to
     do, frustration builds in your relationship.
6.  Avoid sarcasm. Sarcasm signals that you are angry at people, not at their actions, and may cause them to
     resent you. 
7.  Avoid words like always and never.  They usually detract from accuracy and make people defensive.
8.  Present criticisms as suggestions or questions, if possible.
9.  Don't apologize for the confrontational meeting.  Doing so detracts from it and may indicate you are not
     sure you had the right to say what you did. 
10.  Don't forget the compliments. Use 'the sandwich' approach in these type of conversations...compliment -
      confront - compliment.